Home Jobs in Namibia - March 2024 General Jobs Temporary Outbound Call Center Agent – AFRICA PERSONNEL SERVICES

Temporary Outbound Call Center Agent – AFRICA PERSONNEL SERVICES

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Job Specifications:

  • Answering inquiries by clarifying and providing desired information
  • Providing excellent customer service
  • Applying innovative solutions to various type of concerns / complaints
  • Maintaining a professional attitude in challenging situation
  • Identifying customer queries, explore answers and alternative solutions, implement solutions and escalate unresolved queries
  • Fulfilling customer requests by clarifying information, completing transactions and forwarding requests, as may be required
  • Troubleshooting and resolving customers’ problems with our product by determining the cause of the problem, then follow through with resolution ▪ Achieve and maintain proficiency with our escalation matrixes
  • Maintaining up-to-date database by reconfirming and updating customer details at every interaction (DBC)

Job Requirements:

  • A minimum of 25 points in grade 12,
  • Professional communication skills, written and verbal
  • Computer literate, numerical aptitude, and willingness to learn new skills
  • Passionate about customers and service delivery
  • Proficient in English (Proficient in any local language added advantage)
  • Customer service orientated Telesales skills added advantage

Please submit your curriculum vitae and certified copies of qualifications with a cover letter clearly indicating the position you are applying for to e-mail:

Email: cv@aps.com.na

Closing Date: 26 June 2022

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