Job Specifications:
- Answering inquiries by clarifying and providing desired information
- Providing excellent customer service
- Applying innovative solutions to various type of concerns / complaints
- Maintaining a professional attitude in challenging situation
- Identifying customer queries, explore answers and alternative solutions, implement solutions and escalate unresolved queries
- Fulfilling customer requests by clarifying information, completing transactions and forwarding requests, as may be required
- Troubleshooting and resolving customers’ problems with our product by determining the cause of the problem, then follow through with resolution ▪ Achieve and maintain proficiency with our escalation matrixes
- Maintaining up-to-date database by reconfirming and updating customer details at every interaction (DBC)
Job Requirements:
- A minimum of 25 points in grade 12,
- Professional communication skills, written and verbal
- Computer literate, numerical aptitude, and willingness to learn new skills
- Passionate about customers and service delivery
- Proficient in English (Proficient in any local language added advantage)
- Customer service orientated Telesales skills added advantage
Please submit your curriculum vitae and certified copies of qualifications with a cover letter clearly indicating the position you are applying for to e-mail:
Email:Â cv@aps.com.na
