Home Jobs in Namibia - May 2024 IT jobs Support / Network Admin Level 1 – PARATUS TELECOMMUNICATIONS (Pty) LTD

Support / Network Admin Level 1 – PARATUS TELECOMMUNICATIONS (Pty) LTD

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Responsibilities:

  • Receives technical queries from customers and logs the request in the ticketing system
  • Assess, categorize and assign / attend tickets within the company’s standard SLA terms
  • Monitoring of circuits with Network Monitoring Systems
  • Monitor the ticket queues and manage resolution times
  • Respond to customer queries and provide feedback on status
  • Provide support and assistance for Paratus services and products
  • Optimum use and understanding of Paratus NOC monitoring tools
  • Testing / Troubleshooting / Resolution client links capacity, latency, speed, and errors
  • Communications with third party suppliers on any outages and downtimes and request for RFO
  • Escalating product specific problems and trouble tickets to internal teams and following up on status
  • Escalation of firewalls and critical Links to Core Team
  • Maintain and configure router interfaces and network systems
  • Assist with on-site installations of equipment
  • Troubleshoot and resolve customer connectivity solutions
  • Manage and maintain IP address allocations
  • Manage credentials for Network Monitoring Systems
  • Maintain and amend line tags on Network Monitoring Systems
  • Provide excellent customer service to all levels of clients from Technicians to Management
  • Attend to administration and documentation
  • Effective escalation to support teams, Escalations, Core, Voice, and Systems
  • A good understanding of Networking with Cisco / Juniper Routing and Switching products
  • A good understanding of Paratus products and services
  • Availability to work on Standby Duty
  • Other duties as assigned by the NOC Manager

Minimum Requirements::

  • Grade 12 with A+ or N+
  • CCNA/P and / or JNCIA certification
  • A Tertiary qualification within IT / Networking / Communications is advantageous
  • Proficiency in English, spoken and written, additional languages will be advantageous
  • Minimum of 2-3 years in Helpdesk / NOC customer support position, related to ICT and Network fields
  • Valid Driver’s Licence – minimum code B

If you meet the above requirements and if you are a vibrant, energetic person, who likes challenges, who has a passion for the communications environment, and who wants to work for the leading communications and network company in Namibia, submit your Cover Letter, Curriculum Vitae and supporting documents to:

Email: hr.na@paratus.africa

 

Closing Date: 24 June 2022

 

Only shortlisted candidates will be contacted

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