The purpose of this position will be to ensure that the provision of timely and professional reservations services and execution of all related reservation functions including but not limited to; inventory control, training, rate and extranet management, third party distribution and achieving monthly targets. Actively up-sells each business opportunity to maximize revenue opportunity. Achieves personal and team related revenue goals. Responsible for driving customer loyalty by delivering service excellence throughout each customer experience



  • Conducting Daily Reservations Sales Activities
  • Uses negotiating skills and creative selling abilities to close on business and negotiate contracts
  • Executes and supports the operational aspects of business booked
  • Supports customer loyalty and property’s brand standards by delivering service excellence throughout each customer experience.
  • Identifies new reservations sales business to achieve personal and property revenue goals
  • Monitors same day selling procedures to maximize room revenue and control property occupancy.
  • Track bookings and sales
  • Handles guest complaints and disputes following the instant pacification procedures
  • Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their tours/stays


  • Hospitality and Tourism Diploma or Degree
  • 2 years’ experience in the sales and marketing, guest services, front desk, or related professional area.
  • Fully literate on Opera PMS system
  • effective communication skills, both verbal and written in English.
  • Computer literate in Microsoft Window applications required


  • Effective Communication
  • Negotiating
  • Interpersonal Skills
  • Problem Solving and Emotional Intelligence
  • Decision making ability
  • Attention to detail and Accuracy
  • Computer literacy

Closing Date: 28 March 2022

The company ONLy accept applications vis their career portal. Interested candidates can apply via the link below: