Responsibilities:
- Providing quality service and client care;
- Providing support to brokers and consultants;
- Handling all general queries;
- Executing routine administration procedures to ensure immediate operational excellence in response to requirements;
- Providing direct or indirect service to customers and intermediaries;
- Performing general office functions;
- Using standard administrative techniques to coordinate own work;
- Collaborating effectively with others to achieve personal results;
- Adhering to service and quality standards.
- Keep accurate records of all NB issued cases in a single report;
- Keep all records of completed FIA docs received and captured on the above report;
- Keep record of all outstanding/incomplete FIA docs on the report mentioned in the first bullet;
- Identify trends for example brokers who regularly fail to submit the FIA documentation;
- Submit updated report to Compliance and BD Manager;
- Regular audits from Compliance with regards to quality and progress.
Experience and Qualifications:
- Namibian Citizenship;
- A minimum qualification of grade 12 with approximately 4 years’ experience in the life insurance environment;
- A sound knowledge of Individual Life products and mainframe competence (Life) would be advantageous;
- Excellent client care orientation;
- Ability to listen and integrate information;
- Attention to detail;
- Computer literacy.
Closing Date: 10 September 2022
The company ONLY accept applications vis their career portal. Interested candidates can apply via the link below:
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