Job Specification:

  • End-to-end negotiation and settlement of claims pre-litigation
  • Continuous engagement with brokers and clients on the status and progress of claims;
  • Processing of claims payments;
  • Quality service delivery to ensure customer satisfaction in line with quality and performance standards;
  • Build positive customer relations and solve or escalate customer queries and complaints;
  • Contribute to the service culture which builds rewarding relationships;
  • Identify and report on claims process issues to minimize fraud;
  • Collaborate and work with the Claims team to deliver required service levels;
  • Builds and maintains relationships with Brokers;
  • Accepts and lives the company values;
  • Accountable for service delivery through own efforts;
  • Makes increased contributions by broadening individual skills;
  • Adheres to service and quality standards and
  • Performs quality checks on own work.

Experience and Qualifications:

  • Namibian Citizenship;
  • Grade 12, more than 25 points;
  • Tertiary Qualification: LLB degree;
  • 2 years’ experience in short term claims, recoveries and liabilities;
  • Legal background will be an added advantage;
  • Relevant short-term insurance qualification will be added advantage e.g. COP
  • Must be detail and quality orientated;
  • Computer literacy and good numeric skills are essential;
  • Excellent customer service and problem-solving skills;
  • High energy levels and team player;
  • Ability to work under pressure;
  • Ability to work independently and take initiative; and
  • Excellent communicator with a passion for customer service and relationship building

Closing Date: 23 March 2022

The company ONLy accept applications vis their career portal. Interested candidates can apply via the link below: