Job Specification:
- End-to-end negotiation and settlement of claims pre-litigation
- Continuous engagement with brokers and clients on the status and progress of claims;
- Processing of claims payments;
- Quality service delivery to ensure customer satisfaction in line with quality and performance standards;
- Build positive customer relations and solve or escalate customer queries and complaints;
- Contribute to the service culture which builds rewarding relationships;
- Identify and report on claims process issues to minimize fraud;
- Collaborate and work with the Claims team to deliver required service levels;
- Builds and maintains relationships with Brokers;
- Accepts and lives the company values;
- Accountable for service delivery through own efforts;
- Makes increased contributions by broadening individual skills;
- Adheres to service and quality standards and
- Performs quality checks on own work.
Experience and Qualifications:
- Namibian Citizenship;
- Grade 12, more than 25 points;
- Tertiary Qualification: LLB degree;
- 2 years’ experience in short term claims, recoveries and liabilities;
- Legal background will be an added advantage;
- Relevant short-term insurance qualification will be added advantage e.g. COP
- Must be detail and quality orientated;
- Computer literacy and good numeric skills are essential;
- Excellent customer service and problem-solving skills;
- High energy levels and team player;
- Ability to work under pressure;
- Ability to work independently and take initiative; and
- Excellent communicator with a passion for customer service and relationship building
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