Job Specifications:

  • Work for a prestigious airline brand on various work streams
  • Assistance to passengers with pre & post flight departure travel-related queries in customer relations department in German & English languages
  • Work on airline reservations systems & handle voice calls in English & German may include some written correspondence.
  • Fully paid product and systems training provided.
  • Daily interactions with international passengers with queries and complaints
  • Required to meet specific key performance indicators and meet expected client service levels.
  • Demanding and time-sensitive call centre environment

Job Requirements:

  • Native level fluency in German language: Verbal & Written skills essential (Advanced level may be considered)
  • Minimum education level equivalent to high school completion (Matric / NQF 4)
  • Candidate must be located in Namibia
  • Namibian Citizen
  • Excellent Computer literacy skills
  • No criminal record
  • Previous customer service experience preferred

Please submit your curriculum vitae and certified copies of qualifications with a cover letter clearly indicating the position you are applying for to e-mail:


Closing Date: 11 March 2022