Home Jobs in Namibia - July 2024 Hospitality Jobs Front Office Manager – O&L LEISURE (PTY) LTD

Front Office Manager – O&L LEISURE (PTY) LTD

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PURPOSE OF POSITION:

The purpose of this position is lead and manage all sections of the Front Office Department to ensure the highest standards of service in accordance with the policies, procedures, and O&L Leisure standards.

KEY ACCOUNTABILITIES:

  • Always ensures smooth and efficient operation of the Front Office department in line with Standard Operating Procedures
  • Direct Front office operations such as checking in, checking out and providing guest experience
  • Constantly Improve curb appeal, lobby presentation and arrival experience
  • Maintain desired levels of quality assurance ratings including guest comment cards, Trip advisor and all other Internet based channels
  • Coordinates front of house duties with various departments
  • Keeps abreast of all emergency procedures, hotel promotions, product knowledge, upcoming events, and brief accordingly to ensure that all staff members can answer guests’ questions
  • Strive to exceed hotel standards for work procedures
  • People Development
  • Financial Management and Control Systems

QUALIFICATIONS & EXPERIENCE:

  • Bachelor’s degree or Diploma in Hospitality.
  • 3 years’ experience in a Front Office Management position. Preferably in an international four- and five-star Hotel
  • Experience in MS Office Applications and PMS systems (Opera).
  • Great communication skills

SKILLS REQUIRED

  • Leadership Skills
  • Strategic Thinking
  • Attention to detail and high level of accuracy
  • Planning and Organising

Closing Date: 28 March 2022

The company ONLy accept applications vis their career portal. Interested candidates can apply via the link below:

APPLY FOR THIS JOB

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