Home Jobs in Namibia - March 2024 Administration Jobs Customer Experience Administrator – OLD MUTUAL NAMIBIA

Customer Experience Administrator – OLD MUTUAL NAMIBIA

Location: Windhoek | Deadline: November 04, 2022



  • Extracts data from various internal and external sources,
  • Codes, tests and implements query programs,
  • Develops business reports to support ad-hoc and repetitive MIS requirements,
  • Performing of data quality tests on data sources,
  • Manage customer reports, data reports, complaints handling reports, customer awareness campaigns,
  • Meets with internal clients, understands their business requirements, analyses data support requirements and directs data analysis and reporting,
  • Presents final results to stakeholders,
  • Coordinates data extractions and input to customer experience management where integrated data sets are required,
  • Training of an organization’s customer Service champions,
  • Rolls out OMNAM’s corporate customer strategy and ensures implementation along with the Customer Experience Manager,
  • Define and implement standards/procedures for ensuring optimal customer experience,
  • Conduct surveys to gather information on customer opinion of rendered services,
  • Utilize social media platforms in reaching out to customers to help resolve issues and provide quick response to inquiries,
  • Establish communication mediums through which customers can readily contact a company and vice versa.
  • Monitor the activities of the organization to ensure compliance with acceptable standards of customer experience,
  • Conduct studies and research to discover new techniques necessary for improving customer experience,
  • Oversee the merchandising and brand compliance of the organizations branches; and
  • Utilize customer relationship management (CRM) tools in coordinating and monitoring customer experience operations.

Experience and Qualifications:

  • Namibian Citizen,
  • Bachelor’s Degree in Data Sciences/Informatics/Statistics/Marketing,
  • Minimum of 5 years in data analysing, customer experience or program coordinating duties,
  • At least 5 years marketing or customer strategy experience in a marketing, operations; distribution or finance environment,
  • The ability to analyse, model and interpret data,
  • An understanding of compliance issues and how a Customer Strategy team works,
  • Good analytical, interpersonal, organizational and communication skills,
  • Great report writing and consolidation skills,
  • Basic project management skills,
  • Accuracy and detailed orientated,
  • Persuasiveness Skills,
  • Energy, drive and enthusiasm.

Closing Date: 04 November 2022

The company ONLY accept applications vis their career portal. Interested candidates can apply via the link below:



  1. Iam 25 years old.iam looking for any job,I have 27 points in grade 12 and I’m computer literally.I can learn easily and I’m hard working and committed,I can work as a team at any provided working place.i have good communication skills and I speak english fluently


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