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Consumer Service Broker – FNB NAMIBIA

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Consumer Service Broker – IRC220420

at Feld & Thorer St, Windhoek, Khomas Region, Namibia in FNB Namibia Insurance Brokers
Ends 19 May 2022

about us

  •        Will always honour our commitments, be truthful in what we say and do, uphold high ethical and moral standards and be fair and equitable in all our dealings.
  •        In our owner manager culture we accept that we are the masters of our own destiny and therefore we will always take full responsibility and accountability for all our decisions and actions and never leave anything unfinished.
  •        Are empowered to innovate and come up with new ideas, as we value and nurture new ideas.
  •        We believe in and enjoy what we are doing and therefore we energetically and willingly nurture caring relationships with all our stakeholders in our exciting journey of uncompromisingly achieving our objectives.
  •        Respect the feelings, rights and abilities of our colleagues, clients and communities, even though they may be different from our own. We respect ourselves and our colleagues by not accepting or delivering average or poor performance.   If the FNB values are congruent with your value set, and you have the necessary skills and competencies for the position advertised, then we are looking for you.   Preference shall be given to suitably qualified applicants from the designated groups as defined in the Affirmative Action Act, 29 of 1998.

purpose

To advise clients on insurance products and services and to promote sales in liaison with sales brokers and financial service providers

experience and qualifications

  • Minimum qualification : Relevant Degree or Diploma
  • Experience : 2 to 3 years related experience

responsibilities

  • Identify and escalate potential risks which may lead to increased costs
  • Adhere to standards and procedures to reduce costs
  • Identify process improvements to save costs
  • Provide operational support related to activities and initiatives that contribute to the overall growth and profitability of an area of work
  • Actively drive sales across product and campaign Initiatives
  • Contribute to client service delivery culture through adherence to approved organisational service delivery principles
  • Resolve customer dissatisfaction/complaints by taking ownership of the problem
  • Deliver exceptional service adhering to relevant SLA agreements and offering appropriate solutions
  • Deliver a quality service through meeting agreed turnaround times, and ensuring availability, reliability and accuracy
  • Ensure first time resolution of relevant customer queries or escalations in accordance with operational goals and standards enhance the customer experience
  • Follow up on queries handed over to other parties or areas to ensure delivery on agreed timelines and SLAs
  • Propose improvements on internal processes that impacts service levels and customer satisfaction within area of accountability
  • Establish relationships with relevant individuals and departments in order to deliver on work expectations
  • Adhere to relevant service level agreements
  • Remain accountable for your own work in accordance with the organisational values and code of ethics
  • Comply with and adhere to identified governance and compliance standards and escalate problems for investigation and resolution
  • Identify and escalate risk as normal part of work
  • Provide timeous reports on operations, performance and audit findings
  • Report on transactional activity progression within set guidelines to provide timely information for decision making in area of accountability
  • Achieve sales targets in line with performance scorecards and achieve an acceptable cost of sales ratio through pipeline managements and sales quality
  • Identify opportunities to increase sales revenue and to grow the organisational client base while containing costs
  • Assist with retaining or signing unbanked customer base with a view to improving and increasing profitability
  • Maximize the sales by selling packaged financial solutions to clients
  • Maintain specialised knowledge on all FirstRand approved products, application procedure, fulfilment processes and timelines to drive and achieve relevant sales targets
  • Maximise cross-selling opportunities
  • Maintain specialised knowledge on all FirstRand approved products, application procedure, fulfilment processes and timelines to drive and achieve relevant sales targets
  • Maximise cross-selling opportunities
  • Drive adoption of digital and other self-service options across client base
  • Provide updated information to brokers regarding new products and the requirements thereof.
  • Provide training on new and existing products for brokers to ensure that they are competent and able to sell products
  • Assist brokers on underwriting problems, including assistance with special approvals required and claims screening
  • Maintain existing policies, give instructions and follow up with Insurers
  • Consult with brokers about new business, payment of commission, identifying markets and marketing products
  • Order and distribute promotional items to ensure visibility of company
  • Enter all qualified leads into the sales pipeline and maintain it on a daily basis
  • Market and sell life assurance policies with the purpose of obtaining new business and contributing to company growth
  • Track, control and influence sales and service activities with the specific aim to increase sales and service efficiencies
  • Engage new brokerage houses to ensure new business opportunities, and negotiate optimal rates and contracts
  • Order and distribute promotional items to ensure visibility of company
  • Enter all qualified leads into the sales pipeline and maintain it on a daily basis
  • Market and sell life assurance policies with the purpose of obtaining new business and contributing to company growth
  • Track, control and influence sales and service activities with the specific aim to increase sales and service efficiencies
  • Engage new brokerage houses to ensure new business opportunities, and negotiate optimal rates and contracts

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