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Commercial Head High Touch B – FNB NAMIBIA


Commercial Head High Touch B – IRC213175

at Parkside Independence Avenue, Bisho, Namibia in FNB Namibia Commercial Sales High Touch
Ends 08 Feb 2022

about us

  •        Will always honour our commitments, be truthful in what we say and do, uphold high ethical and moral standards and be fair and equitable in all our dealings.
  •        In our owner manager culture we accept that we are the masters of our own destiny and therefore we will always take full responsibility and accountability for all our decisions and actions and never leave anything unfinished.
  •        Are empowered to innovate and come up with new ideas, as we value and nurture new ideas.
  •        We believe in and enjoy what we are doing and therefore we energetically and willingly nurture caring relationships with all our stakeholders in our exciting journey of uncompromisingly achieving our objectives.
  •        Respect the feelings, rights and abilities of our colleagues, clients and communities, even though they may be different from our own. We respect ourselves and our colleagues by not accepting or delivering average or poor performance.   If the FNB values are congruent with your value set, and you have the necessary skills and competencies for the position advertised, then we are looking for you.   Preference shall be given to suitably qualified applicants from the designated groups as defined in the Affirmative Action Act, 29 of 1998.


Manage a sub-segment in accordance with principles policies frameworks and company strategy. To formulate and position multiple growth management value chains, operating models and frameworks in alignment to the overall Segment strategy in order to position and enable horizontal collaboration, implementation and adoption. To manage the profitable and sustainable growth of the sub-segment for all products across all channels with specific focus on VSI, give strategic direction and ensure execution of the FNB Value proposition to its existing and future client base.

experience and qualifications

  • Minimum qualification : Degree in Finance/Commerce and/or Business Administration.
  • Minimum years of relevant experience : 8 to 10 years Banking/Financial Industry experience with a minimum of 5 years’ experience on a Senior Management level.

additional requirements

Closing Date: 08 February 2022
Attach relevant documents (CV, Qualifications), without it your application will not be considered Applicants will be subject to ITC and reference checks Ensure documents are in PDF format when uploading Location: Windhoek


  • Establish, align and manage target and budget goals for the Sub-Segment, whilst ensuring effective control of costs for a range of functional areas to increase cost efficiency. Monitor and track expenditure to maximise cost benefit ratios of multiple functional value chains, increasing stakeholder value.
  • Achievement of net profit growth for the Sub-Segment.
  • Manage Cost to Income to increase profitability and efficiencies.
  • Develop a service culture which builds rewarding relationships, proposes innovations and allows others to provide exceptional client service.
  • Develop and implement differentiated service models for client segments.
  • Manage the growth of active customer account base within area of responsibility to increase client base across all products (transact, lend, insure, invest).
  • Maximise Business Portfolio cross sell opportunities and strengthen client relationships.
  • Manage channel migration of customers within the sub-segment to ensure most effective way of banking customers.
  • Enable Business Unit service delivery through implementing systems and processes to improve service. Implement quality systems and metrics for measuring service levels and satisfaction.
  • Build and sustain collaborative working relationships with relevant peers and stakeholders in order to achieve productivity synergies
  • Translate Sub-Segment strategies into actionable goals and execute relevant projects / initiatives aligned to strategic objectives with specific performance measures and control systems to track progress. Control and support the implementation of retention, cross-sell, up-sell, acquisition and migration/exit strategies for client segments as appropriate
  • Ensure, in conjunction with Head of Business Credit, that:
  • Relationship management/sales teams to whom credit authority was delegated perform the necessary duties in relation to credit matters to ensure compliance with audit requirements and extend credit in a responsible manner.
  • Relationship management/sales teams follow agreed processes in credit origination.
  • Credit proposals contain the real business case that is beneficial for both parties.
  • Monitor changes in legislation, regulations, initiatives and relevant industry practices. Ensure drafting and implementation of appropriate interventions. Ensure compliance with audit requirements.
  • Develop a deep understanding of the technical trends, commercial market, competition and trends in the market
  • Research and identify new entrants in the relevant industries (mobile, payments, finance etc.). Assess opportunities and threats from these entrants.
  • Use the insights gained through integrated business reports to measure success and realign tactical strategy implementation objectives appropriately.



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