To perform the tasks relating to the actual issuing and production of bank cards, and to assist branches and customers with requests relating to the above tasks.

Key Performance Areas (KPAs):

Card Issuing and Production

  • Perform card issuing and production tasks or sub-tasks as stipulated in the card production process for each recipient, including, but not limited to:
  • Generation of embossing files
  • Printing of cards
  • PIN generation
  • Printing of PIN mailers
  • Distribution of cards and/or PINs
  • Balancing of stock
  • Completing of checklists and required forms to document control of tasks

Innovation & Development

  • Provide feedback and suggest tangible solutions up reporting line on process or environment improvement to drive efficiency and reduce risk/costs.

Customer Focus

  • Provide professional customer service to branches, departments and external service providers

Other duties

  • Willing to perform any other reasonable and lawful duties assigned by the management

Job Requirements:

Experience/Knowledge & Skills:

  • At least 1 years general banking experience an added advantage
  • Adequate knowledge of products and services as well as rules and regulations relevant to the job
  • Adequate knowledge of procedures and systems, computer equipment and software relating to the job
  • Computer literacy essential (Word, Excel)
  • Good interpersonal relationship skills


  • Grade 12

Core Competencies

  • Planning & Organizing
  • Assertive
  • Interpersonal Sensitivity
  • Problem Solving and Analytic
  • Insight/understanding
  • Delivering results and meeting customer expectations
  • Ability to work well under pressure.

Closing Date: 03 February 2022