Home Jobs in Namibia - April 2024 Communication Jobs Outbound Call Center Agents – AFRICA PERSONNEL SERVICES

Outbound Call Center Agents – AFRICA PERSONNEL SERVICES

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Purpose of the Position:

  • To create a readily available pool of temps to step in an assist when required,
  • To actively engage in outbound calls to new, existing and disconnected customer with the intention to proactively retain subscribers and minimize churn.

Responsibilities:

  • Contact 90 successful customers, attempt 220 clients per day
  • Maintain 85% QA score
  • Answer inquiries by clarifying and providing desired information
  • Provide excellent customer service
  • Apply innovative solutions to various type of concerns / complaints
  • Maintain a professional attitude in challenging situation
  • Identify customer queries, explore answers and alternative solutions, implement solutions and escalate unresolved queries
  • Fulfil customer requests by clarifying information, completing transactions and forwarding requests, as may be required
  • Troubleshoot and resolve customers’ problems with our product by determining the cause of the problem, then follow through with resolution
  • Achieve and maintain proficiency with our escalation matrixes
  • Maintain up-to-date database by reconfirming and updating customer details at every interaction (DBC)

 

Job Requirements:

Qualifications Essential

  • A minimum of 25 points in grade 12,
  • Customer experience will be an added advantage
  • Professional communication skills, written and verbal
  • Computer literate, numerical aptitude, and willingness to learn new skills
  • Passionate about customers and service delivery

Behavioural Competencies:

  • Problem Solving
  • Result Orientation
  • Resilience

Please submit your curriculum vitae and certified copies of qualifications with a cover letter clearly indicating the position you are applying for to e-mail:

Email: cv@aps.com.na

Closing Date: 10 April 2022

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