Home Jobs in Namibia - June 2024 Customer care Jobs Junior IDT Agent – AFRICA PERSONNEL SERVICES

Junior IDT Agent – AFRICA PERSONNEL SERVICES

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Job Specifications:

  • Review incoming client confirmation – checks for accuracy and completeness.
  • Review client documentation – cross reference and assess whether sufficient.
  • Assess whether programmatic tests were performed and passed.
  • Take troubleshooting steps if needed.
  • Customer support via phone call and email (includes technical support).
  • Assess and report system abnormalities.

Job Requirements:

  • Pay attention to detail and work meticulously.
  • Team player – we thrive as a team.
  • Excellent communication skills – with team, customers & clients.
  • Engage with clients professionally via phone call and email. Good working with people.
  • Pro-active and steers own learning journey. Training will be provided.
  • Confident working online and with various software programs.
  • Able to adapt to fast-changing work environment and fast-changing technology.
  • Fluent in English & Afrikaans. Third language would be a bonus.
  • Must have minimum of 2 years experience in the relevant field

Please submit your curriculum vitae and certified copies of qualifications with a cover letter clearly indicating the position you are applying for to e-mail:

Email: cv@aps.com.na

Closing Date: 28 February 2022

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