Home Expired Jobs Front Office Manager – O&L LEISURE (PTY) LTD

Front Office Manager – O&L LEISURE (PTY) LTD

Location: Tsumeb | Deadline: October 04, 2022

440
0

Location: Mokuti Etosha Lodge, NA
Company: O&L Leisure (Pty) Ltd
Job Grade: C4
Travel: No

PURPOSE OF THE POSITION:     

The incumbent is responsibility for supervising the Front Office team to ensure total guest satisfaction. Provide guidance and direction to all associates to ensure adherence to hotel policies, standards & procedures.

QUALIFICATIONS & EXPERIENCE:

  • Diploma: Hospitality Management or equivalent
  • Minimum 3 years’ experience in a Front Office Management position preferably within an international four- and five-star Hotel environment
  • Specialized experience in Revenue and Yield Management will be an added advantage

KEY ACCOUNTABILITIES:

  • Day to day management of the Front Office operation
  • Financial/procurement management of the department
  • Communicates and reinforces the guest experience and quality vision for the front office department in alignment with the hotel’s brand identity.
  • Revenue & Profitability Maximization through developing and implementing operating procedures and standards in support of business targets
  • Responsible for the effective operation of Hotel Property Management System as well as revenue and cash controls pertaining to the Front Office
  • Conducts regular audits of O&L Leisure standards and makes sure they conform to QA specifications including but not limited to Reservations, Billing, Folios etc.
  • Ensures that all team members are trained on technical and service aspects of their position.
  •  Establishes control systems for controllable costs to effectively meet budget guidelines
  • Ensures that all team members clearly understand their job roles, responsibilities, and performance expectations.

COMPETENCIES REQUIRED

  • Lives the O&L Values
  • Leads Growth
  • Takes Bold Stands
  • Causes Alignment
  • Being Authentic
  • Inspires Innovation
  • Deliver Extraordinary results

CLOSING DATE: 04 OCTOBER 2022

APPLY FOR THIS JOB

LEAVE A REPLY

Please enter your comment!
Please enter your name here