Responsibilities:
- Extracts data from various internal and external sources,
- Codes, tests and implements query programs,
- Develops business reports to support ad-hoc and repetitive MIS requirements,
- Performing of data quality tests on data sources,
- Manage customer reports, data reports, complaints handling reports, customer awareness campaigns,
- Meets with internal clients, understands their business requirements, analyses data support requirements and directs data analysis and reporting,
- Presents final results to stakeholders,
- Coordinates data extractions and input to customer experience management where integrated data sets are required,
- Training of an organization’s customer Service champions,
- Rolls out OMNAM’s corporate customer strategy and ensures implementation along with the Customer Experience Manager,
- Define and implement standards/procedures for ensuring optimal customer experience,
- Conduct surveys to gather information on customer opinion of rendered services,
- Utilize social media platforms in reaching out to customers to help resolve issues and provide quick response to inquiries,
- Establish communication mediums through which customers can readily contact a company and vice versa.
- Monitor the activities of the organization to ensure compliance with acceptable standards of customer experience,
- Conduct studies and research to discover new techniques necessary for improving customer experience,
- Oversee the merchandising and brand compliance of the organizations branches; and
- Utilize customer relationship management (CRM) tools in coordinating and monitoring customer experience operations.
Experience and Qualifications:
- Namibian Citizen,
- Bachelor’s Degree in Data Sciences/Informatics/Statistics/Marketing,
- Minimum of 5 years in data analysing, customer experience or program coordinating duties,
- At least 5 years marketing or customer strategy experience in a marketing, operations; distribution or finance environment,
- The ability to analyse, model and interpret data,
- An understanding of compliance issues and how a Customer Strategy team works,
- Good analytical, interpersonal, organizational and communication skills,
- Great report writing and consolidation skills,
- Basic project management skills,
- Accuracy and detailed orientated,
- Persuasiveness Skills,
- Energy, drive and enthusiasm.
Closing Date: 04 November 2022
The company ONLY accept applications vis their career portal. Interested candidates can apply via the link below:
