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Collections Administrator – OLD MUTUAL NAMIBIA


Job Specifications:

We are looking for a team player with sound administration and communication skills. The individual will ensure the timeous collection of the company’s debtor’s book in order to optimize cash flow, minimize risk and reduce outstanding debtor’s book to an acceptable level. The individual will also ensure the company policies and procedures are adhered to in respect of handling debtor accounts.

  • Perform daily collections administration/credit control tasks in EFT collections and legal recoveries;
  • Make outbound calls in accordance with predetermined schedules;
  • Ensure correct matching of Receipts;
  • Meet daily /weekly targets;
  • Timely and effective collection of Instalments and overdue amounts;
  • Ensure cases are worked within the required Quality standards and turnaround time;
  • Improve the overall collections performance and legal recovery rate and reduce the total provision for debt write-off;
  • Compile and dispatch monthly Instalment due lists to clients;
  • Follow up on arrear instalments via telephone in adherence with productivity standards;
  • Attend and resolve client queries and any other ad hoc queries;
  • Drive proactive management of client file;
  • Provide weekly reporting as and when required.

Minimum Educational Qualifications and Experience:

  • Namibian Citizenship;
  • Grade 12 with min 25 points;
  • 1-3 Years relevant experience;
  • Computer literacy in Microsoft office (Word, Excel, Outlook, PowerPoint);
  • Ability to analyse, interpret and action client accounts;
  • Ability to prioritise and meet deadlines;
  • Strong administrative skills.


  • Communication
  • Computer Literacy
  • Customer Follow-Ups
  • Deadline Management
  • Proactive Approach
  • Time Management

Closing Date: 29 January 2022



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