Home Jobs in Namibia - June 2024 Sales & Marketing jobs Client Service Representative E – FNB NAMIBIA

Client Service Representative E – FNB NAMIBIA

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purpose:

To provide the customers with excellent service by ensuring that they are served promptly understanding their needs processing their requests.

Responsibilities:

  • Achieve the delivery of exceptional customer experience against the Balanced Scorecard standards.
  • Ensure customers’ needs and expectations are understood.
  • Deal with customer complaints and ensure that it is resolved to the satisfaction of the customer.
  • Provide the customers with all information required to make an informed decision.
  • Deal with customer complaints and ensure that it is resolved to the satisfaction of the customer.
  • Build and maintain enduring and rewarding relationships with customers.
  • Follow-up with customer to provide an after sales service and determine level of satisfaction with product.
  • Manage the migration of accounts from transactional to Self Service
  • Open and close customers’ accounts as per customer requests.
  • Manage the growth of active customer Account Base to increase client base.
  • Maximise cross sell opportunities and strengthen client relationships.
  • Promote and market FNB products and services to existing and potential customers in order to obtain growth in the market share and revenue.
  • Track, control and influence sales activities with the specific aim to achieve previously determined sales targets.
  • Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information.
  • Prepare weekly reports regarding progress towards or achievement of targets and data collected from various accounts opened.
  • Compile a database of possible new leads, maintain and update leads database regularly
  • Comply with governance in terms of legislative and audit requirements.
  • Prepare customers agreements according to set procedures in order to protect the bank’s and customer interests.
  • Compliance with procedures and processes contained in the Golden Rules.
  • Check all transactions on a daily basis to ensure new business applications are closed within appropriate timelines.
  • Track, control and influence sales and service activities with the specific aim to increase sales and service efficiencies.
  • Investigate marketing opportunities to gain potential customers.
  • Follow up on leads and provide feedback.
  • Provide accurate and reliable sales and service statistics.

Experience and Qualifications:

  • Grade 12 with a minimum of 25 points.
  • 2-3 years related experience.

Closing Date: 05 July 2022

The company ONLY accept applications vis their career portal. Interested candidates can apply via the link below:

APPLY FOR THIS JOB

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