Home Jobs in Namibia - April 2024 Communication Jobs Call Center Agent – OLD MUTUAL NAMIBIA

Call Center Agent – OLD MUTUAL NAMIBIA

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Job Specification:

  • Dealing with clients queries via telephone in adherence with procedural and productivity standards;
  • Attending to all customer calls and queries relating to the Old Mutual products;
  • Answering all inbound calls and answering questions covering application enquiries;
  • Attending to all general product related enquiries;
  • Following up on Customer Acquisition programs and other outbound calls as directed;
  • Ensuring all complex queries are escalated when necessary;
  • Logging all customer queries and keeping record of all steps taken to resolve issues to completion;
  • Monitoring and responding to customers via email when required;
  • Performing additional duties and responsibilities as required;
  • Accountable for service delivery through own efforts; and
  • Living the company values.

Minimum Requirements

  • A minimum qualification of Grade 12 with a minimum of 25 points;
  • Minimum 2 years work experience in Call Center or Customer Care Centre;
  • Computer literate;
  • Excellent client care orientation;
  • Excellent telephone demeanor and communication skills;
  • Must be fluent in English and Afrikaans; and
  • Fluent in local vernacular languages will be advantageous.

Closing Date: 15 April 2022

The company ONLY accept applications vis their career portal. Interested candidates can apply via the link below:

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1 COMMENT

  1. Greetings,
    I’m looking for any job in your company. I hold a grade 12 certificate with 39 points with a C in English.
    Thank you for your attention.

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