Home Jobs in Namibia - July 2024 Administration Jobs Administrator: Service Centre – BANK WINDHOEK

Administrator: Service Centre – BANK WINDHOEK

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Introduction

Responsible for effective management of operational services in the branch

Key Performance Areas (KPAs):

Routine Administration

  • Cash control
  • Reconciliations (trial balance)
  • Checking and control daily activities in compliance with The Banks operational manuals and circulars.
  • Responsible for employee record keeping in the Branch
  • Data quality

Service Delivery

  • Attend and resolve customer queries and complaints timeously
  • Queue management
  • Signage
  • Stationary

Sales Support

  • Maintenance of existing documentation (FIA and data quality.
  • Checking of sales documentation and record keeping
  • Identify cross-selling opportunities and refer such opportunities to the sales department.

People Management

  • Ensure optimization of people capabilities in the branch.
  • Ensure effective implementation of performance and talent management in the branch (reinforce performance culture in the branch)
  • Staff development (training and coaching)
  • Career Management
  • Attend to grievance and disciplinary matters in the Branch

Required Competencies

  • Deciding and Initiating Action
  • Leading and Supervising
  • Analysing
  • Planning and Organising
  • Delivering Results and Meeting Customer Expectations
  • Adapting and Responding to Change
  • Coping with Pressures and Setbacks
  • Achieving Personal Work Goals and Objectives

Job Requirements:

Experience/Knowledge & Skills:

  • At least 5 years general banking experience
  • Knowledge of products and services
  • Knowledge of Business and Administration procedures
  • Good leadership skills
  • Knowledge of general operations of the Bank
  • Computer literacy essential (Word, Excel and PowerPoint)
  • Skills in analyzing and evaluating financial information
  • Excellent interpersonal relationship skills

QUALIFICATION

  • Diploma in Commercial field
  • Certificate in Banking an advantage

Closing Date: 26 January 2022

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